Frequently Asked Questions
Everything you need to know about shopping at Djo Store
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, Djo Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our support team within 12 hours of placement. Once an order has entered the shipping process, it cannot be changed.
Are the products on Djo Store authentic?
Absolutely. We work directly with verified manufacturers and authorized distributors to ensure that every item in our store is 100% authentic and of the highest quality.